Frequently Asked Questions

September 17, 2020

Question: I just got admitted as a new student, how I can I register units?

Answer: You can register Units from your student’s portal by following the guide available at the help section of the student portal or on the following link https://student.must.ac.ke/manuals/unit_registration_manual_meru_university.pdf

Questions: I don’t understand well how to go about online/virtual learning.

Answer: Find more information about access to the Learning Management System (LMS) Here https://www.must.ac.ke/guide-on-how-to-use-learning-management-system/. If you still have challenges write to lmssuport@must.ac.ke for assistance with Moodle and LMS related queries

Question: How can I contact LMS/ODEL office?

Answer: You can contact the Open Distance & ELearning (ODEL) via lmssuport@must.ac.ke for assistance with LMS (Learning Management System) and virtual learning related queries

Question: I have issues with my student email account, how can I get help?

Answer: Kindly write to webmaster@must.ac.ke for Student email related Queries.

Question: I have queries concerning the fees, how can I get help?

Answer: You can track all your fee payment from the Student statement available at the student’s portal. The statement includes all charges billed to a student as well as all payments made to the student account. If you still have queries you can write to the University Finance office via financesupport@must.ac.ke for assistance.

Question: Am a new student but I don’t have a student portal account.

Answer: The student portal is automatically created for all students upon admission. Online admission is ongoing upon payment of fees and you will be notified by SMS/email on admission. Students who have already cleared fees and have not been admitted can write to the University admissions office via admission@must.ac.ke

Question: How can I reach the admissions office?

Answer: You can reach the University admissions office via admission@must.ac.ke

Question: I have not received learning bundles yet.

Answer: E-Learning bundles are being sent to students who have cleared their outstanding fees. New lists are being generated periodically from the finance office as students clear their fees and forwarded to the provider for bundling. If you have recently cleared fees, you can confirm from your student statement if the fees have already been posted to your account.

Question: How do I login to student portal?

Answer: You can access your student portal using your Registration number as the username and National Id number as the password. (Students who used their birth certificate numbers in place of national id number will use the same as their password). You are advised to change your password after logging in.

Question: How do I go about updating my mobile number?

Answer: You can update your phone number by logging in to your student portal and clicking on update phone number from the dashboard section of your student portal. It is Important that your mobile number is up to date to receive communication from the university as well as for E-learning bundles disbursement.

Question: I can go about change of course?

Answer: You can change your course from your student’s portal by following the guide available at the help section of the student portal or on the following links.

https://www.must.ac.ke/change-of-course/
https://student.must.ac.ke/manuals/change_of_course.pdf

Q: How do I confirm which number data bundles were sent to?

Answer: Continuing students who have cleared fees can confirm the Data bundling history by clicking on the “Data Bundles Info” on the student portal. From the page, you can find the status/comments, mobile number to which bundles were sent to and the date bundles were sent.

New lists of students who have cleared fees are being forwarded periodically to the provider for bundling

Quick Contacts

Admissions Office – Assistance with Student admission queries, change of course, deferment, reporting dates. admission@must.ac.ke

Office of the Registrar – registrarars@must.ac.ke

ODEL directorate – Assistance with virtual learning and LMS system lmssupport@must.ac.ke

Finance Office – financesupport@must.ac.ke

ICT Support – Assistance with student portal queries, technical errors on the student and admission portals – ictsupport@must.ac.ke

Webmaster – Student emails queries webmaster@must.ac.ke

Library Related Support library@must.ac.ke

Main Office – P.O Box, 972-60200 Meru, Kenya Phone: +254 799529958, +254 799529959,

+254 712 524 293, +254 777 524 293 – Email: info@must.ac.ke

Town Campus: Email: towncampus@must.ac.ke